Frequently Asked Questions Singapore

Managing your Subscription Order

• How do I change my grind setting?
• How do I change my roasting frequency?
• How do I change my next coffee?
• How do I change my next order roasting date?
• What’s the latest I can make changes to my next order?

Brew Tips

• How should I store my coffee?
• What grind size should I use for my brew method?
• Which coffees do you recommend for each brew method?
• How do I choose a coffee I’ll like?

Delivery

• What should I do if I don’t receive my coffee?
• When will I receive my first delivery?
• Which delivery service do you use?

How does Perk work?

• Can I cancel my subscription anytime?
• Why a Perk Coffee subscription?
• Why is Perk coffee more expensive than the supermarket?
• How much does your coffee cost?

Our coffee

• Can I know more about your PerkPods?
• Is your coffee organic?
• What is ‘specialty’ coffee?
• Are your coffees 100% Arabica?
• Where and how do you roast your coffee?
• Why is your coffee roasted to order?

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Payment

• My Subscription Order - When Will I Be Charged?
• What is your Return Policy
• Do you ship internationally?
• How do I know that my payment information is safe?

Managing your Account

• How do I change my account or delivery details?
• How do I cancel my subscription?
• How do I pause my account?
• What do I do if I’ve forgotten my password?

Perk Points

• How do I earn Perk Points?
• How do I spend Perk Points?
• When will my Perk Points expire?