Managing your Subscription Order
- What's the latest I can make changes to my next order?
- How do I change my grind setting?
- How do I change my next coffee?
- How do I change my Roast Date or roasting frequency?
- How do I change my next order Roast Date?
Delivery
- Which delivery service do you use?
- Do you ship internationally?
- When will I receive my order?
- How can I track my order? / Where is my coffee?
Brew Tips
- How should I store my coffee?
- What grind size should I use for my brew method?
- Which coffees do you recommend for each brew method?
- What do you recommend for Cold Brew?
- What do you recommend for French Press?
- What do you recommend for Pour Over / Drip Coffee?
How does Perk work?
- Why is your coffee roasted to order?
- Can I cancel my subscription anytime?
- Why a Perk Coffee subscription? Can I opt for One Off?
- Why is Perk coffee more expensive than supermarket coffee?
- How much does your coffee cost?
- Can I try your coffee without being a subscriber?
Our Coffee
- Where does your coffee come from?
- How do I choose a coffee I’ll like?
- Where and how do you roast your coffee?
- What is 'specialty' coffee?
- Can I know more about your PerkPods?
- Is your coffee organic?
Payment
- My Subscription Order - When Will I Be Charged?
- How do I know my payment information is safe?
- What is your Return Policy?
- What should I do if I don’t receive my coffee?
- I've just been charged! Is this an Automated Charge?
Managing your Account
- How do I change my account or delivery details?
- How do I pause my account?
- How do I cancel my subscription?
- What do I do if I've forgotten my password?
Perk Points
- How do I earn Perk Points?
- How do I spend Perk Points?
- When will my Perk Points expire?
- I've been a subscriber before Perk Points was launched. Do I get Perk Points retrospectively?