Frequently Asked Questions Malaysia

Managing your Subscription Order

• What's the latest I can make changes to my next order?
• How do I change my grind setting?
• How do I change my next coffee?
• How do I change my Roast Date or roasting frequency?
• How do I change my next order Roast Date?

Delivery

• Which delivery service do you use?
• Do you ship internationally?
• When will I receive my order?
• How can I track my order? / Where is my coffee?

Brew Tips

• How should I store my coffee?
• What grind size should I use for my brew method?
• Which coffees do you recommend for each brew method?
• What do you recommend for Cold Brew?
• What do you recommend for French Press?
• What do you recommend for Pour Over / Drip Coffee?

How does Perk work?

• Why is your coffee roasted to order?
• Can I cancel my subscription anytime?
• Why a Perk Coffee subscription? Can I opt for One Off?
• Why is Perk coffee more expensive than supermarket coffee?
• How much does your coffee cost?
• Can I try your coffee without being a subscriber?

Our Coffee

• Where does your coffee come from?
• How do I choose a coffee I’ll like?
• Where and how do you roast your coffee?
• What is 'specialty' coffee?
• Can I know more about your PerkPods?
• Is your coffee organic?

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Payment

• My Subscription Order - When Will I Be Charged?
• How do I know my payment information is safe?
• What is your Return Policy?
• What should I do if I don’t receive my coffee?
• I've just been charged! Is this an Automated Charge?

Managing your Account

• How do I change my account or delivery details?
• How do I pause my account?
• How do I cancel my subscription?
• What do I do if I've forgotten my password?

Perk Points

• How do I earn Perk Points?
• How do I spend Perk Points?
• When will my Perk Points expire?
• I've been a subscriber before Perk Points was launched. Do I get Perk Points retrospectively?